Case Study 6

A small gift sent to Australia that did not arrive.

This was sent from New Zealand via Registered Post to Helensvale, Queensland, Australia. The gift was for a friends birthday. A month elapsed since sending and as I had not heard form my friends I telephoned them to see how the birthday went.

Unfortunately, they advised the gift had not arrived. I was upset at this and endeavored to find the tracking receipt. Given the time that had passed I was unable to find it. I made enquiries to the delivery company although as it had passed into Australian hands I was advised of a different overseas telephone number to call. This proved fruitless.

The end result was I was stressed and unhappy because the gift and wishes had missed my friends birthday.  Separately, the money I had spent on the gift, card and registering the item for delivery was lost.

Had I used the SendReceived service:

1. The Receivers would have been warned of the pending delivery
2. The Receivers would have been automatically requested for confirmation of delivery immediately the ETA had passed.
3. As the Sender I would have been automatically prompted after the ETA of non confirmation. This means I could have taken further action including following up on the tracking number (details are entered into the system). Plus I could have sent another gift to arrive in time if deemed necessary.
4. Telephoned my friend to wish a Happy Birthday.
5. Using the SendReceived service demonstrates you care!
6. Helps build friendships...