Case Studies

Here you can find real stories that pertain to letters, parcels and freight and the true impact when the deliveries are delayed or missing.

Internet searches can identify many other cases, blogs and stories about the poor performance of some courier or postal service deliveries.

In all cases the majority of the wasted time, cost, stress and damage to relationships could have been mitigated simply by using the SendReceived service.

In the rare situation you do not experience any of the problems associated with slow or missing deliveries SendReceived is still an essential tool in automated communication and raising your levels of customer service. Your customers will love you for it! 

Why not smply email the details of the delivery company and the track and trace information to the Receiver?  This is only part of the solution - with constantly changing work priorities, timelines etc it is virtually impossible to keep track of every aspect of our business. Consequently, the ball gets dropped whenever we take our eye off it.

The SendReceived solution is truly automated which means once we have set it we can forget it, safe in the knowledge the Receiver will be prompted for a confirmation of receipt of the goods after the ETA has elapsed. In addition, the Sender (As the Supplier) is also alerted of the non confirmation immediately the ETA has passed. So both parties are better prepared and can respond faster than otherwise would be the case in order to take corrective action.

Further, the confirmation receipt (in your email) is valuable empirical data that can be used to illustrate the performance of the delivery company in terms of actual days taken to deliver the goods versus stated delivery timeframes or expectations.